Reply to support emails in seconds — grounded in real order context.
Email Drafter reads incoming customer emails in Gmail or Outlook, looks up the matching Shopify order, and writes a ready-to-send reply you can review, edit, and send. Your team stays in the inbox; the busywork disappears.
Drafts that already know the answer
Generic AI guesses. Email Drafter grounds every reply in the customer’s actual Shopify order, so drafts are specific, accurate, and on-brand from the first pass.
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AI you stay in control of
Every reply is drafted by Claude and held for your review. Edit, regenerate, or send — nothing leaves your outbox without your say-so on review plans.
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Live Shopify order context
We match the sender to their order and feed fulfilment, refund, and line-item details into the draft — so replies reference the real order, not a guess.
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Your tone & signature
Set tone, language, and a custom signature so drafts sound like your store — consistent across every agent and every reply.
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Auto-send when you’re ready
Graduate from review-and-send to automatic sending for routine replies once you trust the output — available on Pro and Business.
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Analytics & priority model
Track draft volume and outcomes, and run on a priority model for the fastest, highest-quality drafts on the Business plan.
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Gmail & Outlook native
Connect your support mailbox and drafts appear right where your team already works — as real drafts in Gmail or Outlook, ready to review and send.
From inbox to sent in three steps
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Install & connect
Add Email Drafter from the Shopify App Store and connect your Gmail or Outlook support mailbox in a couple of clicks.
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A customer emails you
When a new support email arrives, we match the sender to their Shopify order and ask Claude to draft a reply grounded in that context.
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Review & send
The draft lands in your mailbox. Review, tweak, and send — or let routine replies send automatically once you’re confident.
Plans that scale with your support volume
Start on Starter for Gmail drafting, step up to Pro for Outlook and auto-send, or go Business for custom signatures, analytics, and a priority model.
We’re here to help
Questions about setup, billing, or a draft that didn’t land right? Reach our team directly — we read every message.
Email support
support@draftpilot.store
Privacy & data requests
privacy@draftpilot.store
We typically reply within one business day.
Stop writing the same reply twice
Let Email Drafter turn order context into ready-to-send replies, so your team spends time on the conversations that matter.